Got Questions? We Have Answers

We love startups! We specialize in helping emerging fashion brands grow from zero to one. We offer flexible solutions that scale with you.

It depends on the item, but we are very flexible. Generally: Hang Tags/Cards: 500 pcs; Woven Labels: 500 pcs; Biodegradable Bags: 100-500 pcs. Contact us for specific needs.

Absolutely. Our experts will recommend the best materials based on your brand positioning (Luxury, Streetwear, Eco-friendly) and budget.

Never. All inquiries, consultations, and quotes are 100% free and no-obligation.

Yes! We offer a Sample Kit containing various textures, paper stocks, and label qualities so you can feel the quality before ordering.

We are not a traditional trading company. We work as a packaging and trims supply chain partner for apparel and lifestyle brands — combining sourcing, supplier coordination, quality control, and production management into one streamlined service. For our clients, this means fewer suppliers to manage, faster communication, and more consistent results.

Ideally: Quantity, Size, Material preference, and your Logo/Artwork (if available). If you don't know the specs, just send us a reference photo!

Yes, sustainability is our priority. We offer FSC-certified paper, recycled polyester (GRS), organic cotton, and fully biodegradable poly mailers.

Yes. As your supply chain partner, we can source special trims, ribbons, or unique packaging accessories through our extensive network.

We are fast. You will receive a detailed quote within 24 hours (usually sooner during business hours).

Yes, we offer free design assistance. Send us your high-res logo, and we will create a production-ready dieline (mockup) for you.

For the best print quality, we prefer vector files: AI, PDF, EPS, or SVG. High-resolution PNG/JPG (300dpi) is acceptable for some items.

Yes. We use the Pantone Matching System (PMS). Please provide TPX, TCX, or C codes. If you only have a physical fabric swatch, mail it to us, and we will match it.

Screens (RGB) and print (CMYK) differ. That's why we always recommend a physical pre-production sample for critical color matching.

It varies by product, but typically ranges from $30-$100.

Yes! The sample fee is fully credited back to you when you place a bulk order (meeting the refund threshold).

Paper items: 3-5 days. Woven/Fabric labels: 3-5 days. Plastic bags: 5-7 days.

A physical sample is best for accuracy (texture/weight), but we can replicate closely from high-quality photos and detailed specs.

Yes, we provide 2D or 3D proofs for approval before we start any metal mold or printing plate production.

That's what samples are for! We can revise the design. Note that if new molds/plates are needed, a small setup fee may apply.

After sample approval: 7-10 days for labels/tags; 10-14 days for bags.

Yes. If you have a tight launch date, let us know. We can often expedite production to 5-7 days for an extra fee.

We have a "Boots-on-the-Ground" QC team. We inspect raw materials, print quality, and cutting accuracy at every stage.

Absolutely. We send detailed photos and videos of the finished bulk order for your final approval before dispatch.

Yes! We can pre-string tags, cut and fold labels, or pack items into sets. We do the tedious manual work so you don't have to.

Yes, we can print and apply SKU labels, barcodes, or size stickers directly onto your bags or boxes.

Delays are rare, but if they happen (e.g., material shortage), we will notify you immediately and propose a solution (like split shipping) to minimize impact.

We aim for minimal waste. For eco-friendly lines, our production scraps are often recycled or disposed of responsibly.

Yes. For example, you can order 10,000 hang tags split into 4 different size/color versions (Small set-up fees may apply per version).

Yes. We strictly adhere to labor laws and safety standards. We only work with facilities that treat workers fairly.

Yes, we ship globally every day. Our main markets are USA, Canada, UK, Australia, and Europe.

Express (DHL/FedEx/UPS): 3-5 days. Air Freight: 7-12 days. Sea Freight: 25-35 days (best for heavy/bulky orders).

Yes! We offer DDP (Delivered Duty Paid) service. We handle all customs paperwork and tax payments. You just receive the goods at your door.

Yes. If you have other goods made in China, you can send them to our warehouse. We will consolidate everything into one shipment to save you shipping costs.

We use reinforced corrugated cartons, waterproof inner bags, and corner protectors to ensure your goods arrive in perfect condition.

Yes. We can send part of the order to your office and the rest directly to your garment factory in China or Vietnam.

Yes. We can ship directly to your customer or factory without our company name on the paperwork, protecting your business privacy.

Once shipped, we will provide a tracking number immediately so you can monitor the status online.

It is based on the greater of Actual Weight or Volumetric Weight. We optimize packaging to keep volume low.

We support EXW, FOB, CIF, and DDP.

If the error is ours (e.g., wrong color, typo, poor quality), we will reproduce the order for free or offer a full refund.

Please contact us within 7 days of receiving the goods with photos/videos. We will investigate and resolve it immediately.

Yes. We keep molds and screens on file for 2 years. Reordering is fast and cheaper (no new setup fees).

Yes. We keep a "Master Sample" of your first order in our archive to ensure the next batch matches perfectly.

Never. We respect your intellectual property. We are happy to sign an NDA (Non-Disclosure Agreement) upon request.

For first-time clients, we require upfront payment. For regular partners with a good track record, we can discuss flexible payment terms.

T/T (Bank Transfer), PayPal (for samples/small orders), Western Union, and Alibaba Trade Assurance.

Yes. We offer tiered pricing. The more you order, the lower the unit price.

Yes! If you refer a friend who places an order, we offer a discount or credit on your next order.

We value your feedback. You can email your account manager directly or leave a review on our website/social media.